Driving the Communication Revolution

Communication is a basis for any business, and telephone systems are still the most popular method of internal and external communication. Tronix IT Solutions specializes in the installation of telephones (Analog, Digital, VoIP) for various business and corporate offices across UAE. We provide PABX systems to suit any size of offices ­ small to large.

A voice recording of the complete conversation can avoid disputes in which either party can corroborate their account of what happened. Voice logging is an indispensable tool for transaction verification and dispute solution. Voice recording can help you in tapping the unscrupulous dealings. We are a leading Voice Logger Provider in India, which will provide you the right product at affordable prices. Voice logging is extensively used for confirmation of improper phone behavior, sales verification, order authentication, etc. Especially in voice recording of the telephone environment, where critical information is a conversation, it becomes essential to monitor the shared and communicated medium. In the majority of cases, once the conversation recorded is played back to the customers, the agreement to order or charges resolved quickly. Our voice logger can be used to record audio information from telephones, radios, microphones, and other sources for storage on a computer's hard drive or removable media.

Our Call Data Analytics can be used by small companies to big enterprises for identifying and retrieving effective business intelligence from the call data details. The call data records your business generates provide pointers to new leads, satisfied/ dissatisfied Customer service, employee performance, and other useful information when proper analytics is done. Using the call data analytics solution you will get a holistic view of how your business is progressing and which areas you need to fine-tune to improve the total business. We provide Multi-User and fine-grained access to each user and also Disaster recovery and Data backup solutions. Call center customer analytics software systems deal in the prediction of future probabilities and trends. The central element of the system is the predictor, a variable that can be estimated for an individual or other entity to predict future behavior.

Call Recording Features

• • Automatic Unified Call Recording (Inbound & Outbound)
• • Compatible with any IP, PRI, Analog Lines
• • Web-based Reporting, wave file player, and configuration management
• • Reports in various formats
• • Comprehensive search and filter options
• • Detailed analytics appending SMDR call information
• • Automatic back up
• • Scheduled email for Alerts
• • Alerts based on various parameters
• • Phone book option
• • Real-time call snooping
• • Recording beep
• • Welcome, After Office messages
• • End call surveys

Call Data Analytics Features

• • User friendly web interface
• • Customizable dashboard
• • Extensive reporting capability
• • Aggregation report
• • Extension report
• • Department wise report
• • Trunk wise report
• • Country wise report
• • CLI based report
• • Phone book
• • Advanced search options
• • Multi user setup
• • Various alert facilites
• • Export in PDF & CSV format
• • Customizable Reporting
• • Disaster recovery & data Backup

Technology You Can Trust

Audio/Video Conferencing is a reliable two-way interactive business communication tool. It is the most valuable tool for geographically dispersed participants to connect in real time over the Internet. Top solutions are designed to facilitate screen sharing, remote access to each other’s desktops, text chat, file exchange, and conference broadcast to a wider audience. Tronix will provide your business with Video-Audio Conferencing tools that offer an unparalleled user experience. Our services are seamlessly integrated into your business applications and technology solutions so they are easy to access and use.

Securing the Future

An Audio & Video intercom system is a great way to improve your home or business security and these solutions plays an important role in access control for security purposes. We provide Audio intercom, Video intercom, Intercom with the door lock and security features, Intercom solution for high rise buildings, Direct Phone intercom system which can take calls directly. Our products are security enabled with a live display with user-friendly operation.